Please read these Terms and Conditions carefully before using the SecureCore SA platform. By accessing or using our services, you agree to be bound by these terms. If you do not agree, do not use the platform.
In these Terms and Conditions, the following definitions apply:
By registering for, accessing, or using the SecureCore SA Platform, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.
These Terms constitute a legally binding agreement between you (and the Company you represent) and SecureCore SA. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity.
Subject to payment of the applicable subscription fees and compliance with these Terms, SecureCore SA grants you a non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your internal business operations in the South African private security industry.
You may not use the Platform to:
Access to the Platform is provided on a monthly subscription basis. Applicable fees depend on your selected plan (Starter, Professional, Enterprise, or Anchor Partner) as communicated during onboarding or in your Partner Investment Agreement.
Subscriptions may be cancelled with 3 months' written notice after the initial contract term. No refunds are provided for partial months. Anchor partner retainers are subject to separate cancellation terms as set out in the Partner Investment Agreement.
All data uploaded to or generated within the Platform by your Company remains the exclusive property of your Company. SecureCore SA does not claim ownership of your employee records, client data, payroll information, or any operational data.
SecureCore SA implements industry-standard security measures including end-to-end encryption, role-based access control (RBAC), and regular security audits. However, no system is completely secure, and SecureCore SA cannot guarantee absolute security.
Both parties agree to comply with the Protection of Personal Information Act 4 of 2013 (POPIA). SecureCore SA acts as an operator of personal information on behalf of your Company. Our full POPIA commitments are detailed in our Privacy Policy.
Upon termination of your subscription, SecureCore SA will provide a full export of your Company's data in a standard format within 30 days of written request. After 90 days of termination, data may be permanently deleted.
SecureCore SA targets a platform uptime of 99.5% measured monthly, excluding scheduled maintenance. Scheduled maintenance will be communicated at least 24 hours in advance where possible. In the event of downtime exceeding 4 hours in any single incident, affected Customers may be entitled to a pro-rated service credit.
The SecureCore SA Platform, including all software code, designs, modules, brand elements, and documentation, is the exclusive intellectual property of SecureCore SA. Nothing in these Terms transfers any intellectual property rights to you.
Anchor Partner co-development contributions are subject to the terms of the Partner Investment Agreement, which governs any IP arising from co-development activities.
To the maximum extent permitted by South African law, SecureCore SA shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of or inability to use the Platform.
SecureCore SA's total aggregate liability for any claim arising from these Terms shall not exceed the total subscription fees paid by your Company in the 3 months immediately preceding the claim.
You agree to indemnify and hold SecureCore SA harmless from any claims, damages, losses, or expenses (including legal fees) arising from your violation of these Terms, your use of the Platform, or your infringement of any third-party rights.
SecureCore SA may suspend or terminate your access to the Platform immediately if:
Upon termination, your licence to use the Platform ceases immediately. Data export rights remain as set out in Section 5.4.
These Terms are governed by the laws of the Republic of South Africa. Any dispute arising from these Terms shall first be referred to good-faith negotiation between the parties. If unresolved within 30 days, the dispute shall be referred to mediation, and thereafter to the Western Cape High Court or such other court of competent jurisdiction.
SecureCore SA reserves the right to update these Terms at any time. Material changes will be communicated via email or in-platform notification at least 14 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
For questions about these Terms and Conditions, please contact us: